- Payment by Paypal or credit card only
- Please make sure your shipping address registered at PayPal is correct. Additional resending fee due to the incorrect address will additionally be charged on your account.
- Shipped from Tokyo, Japan to worldwide. Contact us if your country is not listed.
- Shipment within 3 working days following receipt of the full payment.
- <PLEASE NOTE> Delivery is by Japan Post standard mail, the most economical yet without tracking. In case of the loss, we are unable to reimburse or replace the goods. (For your reference: From our experience goods was never lost withtin Japan but the risk varies depending on destination countries, outside Japan)
- If you wish shipping with tracking number, please let us know from "CONTACT"
- Shipping costs will not be returned in any case and return shipping cost is paid by the customer.
- For customers resident in Japan, please visit here (日本語).
CUSTOM DUTY, VAT and OTHER TAX IN YOUR COUNTRY:
- Please note you or your recipient is responsible for custom fee and tax assessed in your country.
NATURAL DYE THREAD:
Please bear in mind some attributes of natural dyed thread to enjoy the nuances of soft colours.
- Please store in dark as colours fade more easily synthetic dyes.
- Colours may be slightly uneven.
- For large sized project, we recommend to purchase sufficient amount at a time since a colour differs slightly by lot.
REFUND & EXCHANGE:
Your satisfaction is very important for us. If you are not happy with our products due to dames or defects, please contact us within 7 DAYS of receiving them.
Any questions? Need some help? or special request?
Please write us from "CONTACT"