PAYMENT:

  • Payment by Paypal or credit card only
  • Please make sure your shipping address registered at PayPal is correct. Additional resending fee due to the incorrect address will additionally be charged on your account.

DELIVERY:

  • Shipped from Tokyo, Japan to worldwide. Contact us if your country is not listed.
  • Shipment within 3 working days following receipt of the full payment.
  • <PLEASE NOTE> Delivery is by Japan Post standard mail, the most economical yet without tracking. In case of the loss, we are unable to reimburse or replace the goods. (For your reference: From our experience goods was never lost withtin Japan but the risk varies depending on destination countries, outside Japan
  • If you wish shipping with tracking number, please let us know from "CONTACT"
  • Shipping costs will not be returned in any case and return shipping cost is paid by the customer.
  • For customers resident in Japan, please visit here (日本語).

CUSTOM DUTY, VAT and OTHER TAX IN YOUR COUNTRY:

  • Please note you or your recipient is responsible for custom fee and tax assessed  in your country.

NATURAL DYE THREAD:                           
Please bear in mind some attributes of natural dyed thread to enjoy the nuances of soft 
colours.

  • Please store in dark as colours fade more easily synthetic dyes.
  • Colours may be slightly uneven. 
  • For large sized project, we recommend to purchase sufficient amount at a time since a colour differs slightly by lot.

REFUND & EXCHANGE:

Your satisfaction is very important for us. If you are not happy with our products due to dames or defects, please contact us within 7 DAYS of receiving them.


Any questions? Need some help? or special request? 

Please write us from "CONTACT"